FAQ

FAQ

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number.

You may also visit our website at any time and click on the Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under the Order Status page after 5 business days, please contact us immediately and we will investigate.

Q: How long does shipping take?

A: Our warehouses are located globally. Domestic orders in the United States will normally take up 14 to 21 business days. For International orders, please allow up to 30 days. We know some products take long but but we know it will be worth it!

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure every customer enjoys their shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL encryption to ensure all your personal information is secure. We do not store your credit card information and it will be used for your purchase only.  Once it used, your credit card information will be purged permanently.

Q: How do I order on your website?

A: Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does Grace & Wood provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages, please contact us immediately! We do all we can to ensure your best shopping experience. 

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if for any reason you are not delighted with the product. Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ. Please contact us at graceandwoodteam@gmail.com and we will get back to you as soon as possible.